International Orders

Do you ship internationally?

Unfortunately we do not ship overseas at this time. Please reach out to our distributor in your area. You can find our complete list of distributors here: https://www.evnroll.com/pages/distributors

Do international orders include customs, taxes, or duties?

No. All customs duties, VAT, and import taxes are the buyer’s responsibility and are not included in the product or shipping price. These fees are assessed by your country’s customs agency and must be paid directly to them. We cannot control or predi

"I live in Canada—why was I charged duties even after paying for shipping?"

The shipping cost you pay during checkout covers only the cost of the shipment—not import taxes or brokerage fees. Canada, like many countries, requires taxes and duties to be paid upon delivery. These charges are collected by FedEx or the Canadian g

How long does international shipping take?

Delivery times vary by destination, but most orders ship within 5–10 business days. After your package ships, you’ll receive tracking information to monitor progress. Customs clearance can add time to delivery—unfortunately this part is out of our ha

Do you have international retailers or distributors?

Yes, we have official Evnroll distributors around the world. You can find the full list of authorized international partners here:👉 evnroll.com/pages/distributors. Purchasing locally may help avoid international shipping fees and import taxes.

What if something is wrong with my international order?

If your item arrives damaged or incorrect, contact us immediately with your order number, photos, and a description of the issue. We will work quickly to resolve the problem. However, we are not responsible for delays/damages or fees caused by custom